Terms and conditions

Welcome to our website. We work hard to offer our customers an easy and comfortable shopping experience, and we hope you enjoy everything our website offer www.papillon.com.sa

This website is owned and operated by NMR Retail Trading Company (LLC) in the Kingdom of Saudi Arabia. NMR Retail Trading Company (LLC) is a limited liability company incorporated under the laws of the Kingdom of Saudi Arabia, and its registered office is in Riyadh, Kingdom of Saudi Arabia.



In order to take advantage of the benefits and services of this site, you can either use the site and register with visitor data or create an account and register your data with us. If you are a member of Google or / Facebook, you can also log in using your membership data on Google or / Facebook. It is always your responsibility verifying the validity and completeness of any personal or payment data you submit to us. When you submit your request even as a guest, you agree to participate in promotions and future offers and you can update your information by contacting us, or you can update it on your personal account on the site. Please keep your account and password confidential. Our customer service representatives will never ask you about your password. We are obligated to comply with our privacy policy, but we are not responsible for any loss incurred by any of the clients due to misuse of that data. Please notify us as soon as possible if you believe that your personal account on our website has been hacked. By registering any purchase order on the site, you are committed to fulfilling the eligibility criteria described above and that you confirm that the information you have mentioned is your information and that it is accurate in all respects. Commercial entities are not eligible to register with us. Please review the provisions of our Privacy and Cookie Policy for details on how we handle your data.


Shipping and Delivery:

papillon store offers delivery service in the Kingdom of Saudi Arabia within 2 - 5 days in Riyadh, Jeddah and Dammam, and within 5 - 14 days to other cities.

You can review the estimated delivery schedule for each product when adding it to the cart, as well as before checkout.



When you cancel or return the products in your order, the refund is generally processed using the same method that was used to make the payment. For more information, we advise you to refer to the return laws. Cash payments are refunded for orders by sending a gift card that is valid for one year, which can be used in the store or online. Please note that we cannot refund items if they are returned one day after purchase. The order may be canceled by us or the stock runs out.


Vouchers and discount programs:

Purchase vouchers are only valid according to their terms and until the specified date, they can only be used once, cannot be exchanged for cash and cannot be used with any other discounts, discounts or promotions. Purchase vouchers are specific only to the person to whom they are intended and cannot be given to others. "Inner Circle" discounts are currently unavailable for online orders.


Delivery and receipt options

Currently, papillon offers delivery for all orders within the Kingdom of Saudi Arabia.

For larger items, the delivery price is determined according to the product size.



We aim to make the site and associated services accessible to as many users as possible. However, we require that you have attained at least eighteen years of age, and that you have the ability to legally do the following: (I) Pay by one of our accepted payment methods; (Ii) Consent to these provisions; And (third) to register requests on the site. In addition, the applications registered on the site must contain addresses within the State of Saudi Arabia only, and not outside. Please refer to the Delivery section below.



When you register any order with us, then you - according to your rights to cancel or return the products - are obligated to buy the products mentioned in the purchase order at the price mentioned therein, including any delivery fees, taxes and customs fees, if any.

Purchase orders are subject to our acceptance, which we may determine at our discretion for reasons such as ineligibility, inability to confirm authorization to pay 'suspected fraud' restrictions on shipment and availability of inventory. The site (or the call center of our site) may display information related to the availability of products, and this information can be used to estimate the likelihood of availability of a product immediately after the purchase order is registered. Unfortunately, we cannot guarantee that any product listed as available will actually be available immediately, as the available stock of products can change significantly throughout the day. In rare cases, the product may be available at the time you place the order, but by the time the order is executed, the available stock has been completely sold out. In the event that this occurs, you will be notified.

You will be notified that we have received your requests via e-mail, but the order confirmation will only take place when you receive an e-mail from us confirming that the product (s) has been dispatched to be delivered to you. No other party has the authority to confirm the acceptance of the purchase order only.


Paying off

We currently accept the following payment methods for purchase orders registered on our website: Visa Card, Master Card, American Express Card, Mada Debit Card / Credit Card and the balance available in your personal account on our website, and you can also pay using Apple Pay to facilitate payment.



Delivery charges, taxes and customs fees (if any) will be determined according to the destination to which the delivery is requested, the products and services selected and the delivery method. Please refer to the Delivery section for more details on delivery options.


Terms and conditions for using the website

Other-party sites

Our website may contain many links to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our site, nor are we responsible for their availability. We do not guarantee and are not responsible - either directly or indirectly - for the privacy policies of those sites, including (without limitation) any advertisements, products, materials or other services on or through those sites; Or for any damages, losses or crimes due to or related to the use or reliance on any such content, product, services, which are available on those sites or external resources.



Any failure on the part of any party to exercise its rights or delay in exercising it in accordance with the provisions of the site is not considered a waiver. The rights stipulated in these provisions are cumulative and not limited to any rights stipulated in the law.


Responsibility for products

By registering the purchase order through our website, you acknowledge and agree that the entire liability for the products fall upon the manufacturer, and that we are not ultimately liable for those products, except as explained in the return section with respect to the return of the products and the recovery of the price paid (where applicable).


Product ownership

The ownership of the products included in your order will transfer to you after one of the following days: (first) the day on which you paid the full price of those products; Or (ii) the day you received the products. Responsibility for the products shall transfer when they are delivered to you at the delivery address mentioned in the order.



You agree to defend, indemnify and absolve us, members of our board of directors, our agents, our subsidiary institutions, our licensors and our suppliers, from and against all claims and compensation for damages, costs and expenses, including legal fees, resulting from or related to your use of the site and / or your violation of any of the representations, warranties or any other text within the provisions of the site; Including use by other parties who access the site using your account, whether as a result of any action you have taken or actions that you have not taken.



In case that any provision of these website provisions is proven to be unlawful or unenforceable, the rest of the website provisions (or part of them) will not be affected and remain in full force and effect.


The language

The provisions of this website are published in both English and Arabic. In case any inconsistency between the English and Arabic texts, the Arabic text shall be used.


Disputes and regulatory law

These website provisions are subject to the laws of the Kingdom of Saudi Arabia and all disputes arising under it are subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.


Intellectual property rights

Your use of the website and its contents does not grant you any copyright, design, trademark or other intellectual property rights related to the content (as described in the content section below), including our programs or information written in HTML, Another code is included on the site.  All this content, including third-party trademarks, designs and related intellectual property rights mentioned or displayed on this website, which are usually protected by national and international intellectual property laws and treaties. You are only permitted to use the content, either as authorized by us, or by the party that grants a license to this content. Any copying or redistribution of the content is prohibited, as it may entail civil and criminal penalties. Without limiting the foregoing, linking, commercial exploitation, copying and use of the above-mentioned materials on any server, or other website, supporting their publication, copying or distribution is prohibited. However, the customer is authorized to make one copy for the purpose of viewing the content for personal use only.



In addition to the intellectual property rights mentioned above, the definition of "content" includes any graphics or images, including all rights to images, sounds, music, video recordings, audio recordings or texts written on this website. We have made every effort to ensure the accuracy and completeness of the information displayed on the site, but we cannot promise that the content is completely free of errors. We also do not promise that the functional aspects of the site or the content will be error-free or that the site or servers that make it available are free of viruses or other harmful elements. We always recommend that you have up-to-date anti-virus software on your device.


User’s Content

By leaving a comment on our site, you agree that you are solely responsible for the content of all information you contribute to. You also grant us the right to use any content you create for their personal purposes, including reposting in any form or through any media. Comments may be moderated and may not be viewed immediately, but we are not obligated to scan the entire content and will not be responsible for the comments of third-party sites. If you have a complaint about any comments, please contact us via this link. We reserve the right not to post or delete any comment at our sole discretion. Including those comments that we believe are unlawful, defamatory, or exposure, incite hatred and violence, offend people, institutions or religions, violate people's privacy, cause harm to minors, and harm trademarks, patents, or content protected by rights, authoring and publishing, including what may contain personal data, or improper uses of the site for advertising and advertising works. This website is available to the public, so confidential information should not be posted on it.


The description

At the time of publishing on our website, we believe all product descriptions are accurate and we also strive to display the products on our website as accurately as possible; However, design and colors may vary depending on your display. All measurements and weights are approximate.


The responsibility

Excluding death or personal injury resulting from our negligence or as required by law; We, our subsidiary institutions, our employees, the members of our board of directors, our officials, our agents or our suppliers will not, under any circumstances, be liable to you or to any person for any indirect, special, incidental or consequential losses or damages of whatever nature, resulting from Or in connection with the use or inability to use the website; Including without limitation damages due to lost profits, loss of goodwill or loss of data. Without prejudice to the foregoing, we in all cases will not be responsible for any amounts in excess of the amount paid by you for the product (s) registered in the orders. Nothing in this agreement is intended to affect any rights that the customer may have under applicable law. We are committed to respecting your personal rights; Including without limitation, moral, cultural and religious rights as stipulated in applicable law.


Entire agreement

You acknowledge and agree that these website provisions constitute the complete and exclusive agreement between us regarding your use of the website and any purchase by you of any product through our website, supersede and regulate all proposals, agreements, previous correspondence or other communications.


Lack of agency

Nothing in these site provisions shall be construed as an agreement to establish an agency, partnership, or any other form of a joint venture between us.


Assignment of rights

We may assign our rights under this Agreement to any beneficial entity under the beneficial control of Nimr Group Limited.


Lack of warranty

Except as otherwise provided in these Site Terms or as required by applicable law, we do not make any representation, undertaking, or guarantee; We do not provide any other conditions, either express or implied, with respect to any matter, including without limitation, marketability, suitability, validity for a specific use or purpose, or not to violate the membership of the site, or any content, or any products purchased through the site.

The use of the site is the sole responsibility of the customer, and it is available on an "as is" and "as available" basis. We reserve the right to restrict or cancel customer access to the website at any time. Except as required by law, we make no guarantees that access to the site will be uninterrupted or error-free, or the site will be secure, or that the site or server that provides the site will be free of viruses; Or that the information displayed on the website will be correct, accurate, adequate, useful, appropriate, timely, or reliable. In case that the customer downloads any content from the site, it is at his discretion and at his own risk, and he will be solely responsible for any damage to his computer or loss of data that results from downloading any such content. Any advice or information that the customer gets from the site does not constitute a guarantee of any kind.


Return policy

The product must be in resalable condition and in its original packaging with labels attached. Some products may not be returned, for example: (air fresheners, artificial flowers) are non-returnable items. However, you can return non-returned products if you received the wrong product or if you received damaged products.

For online purchases, you can request that products be returned online and our delivery team will collect products from you. Please make sure to complete and attach the returns form attached to your request to avoid delays in the return process.

Your request for return and refund will be processed within 7-14 days of the approval of the return request. If you do not have an account on the papillon website, you must register and create an account in order to be able to complete the return request online.

o get an immediate refund of the due money for a refund against an online purchase, you can return to our store with the purchased products and the return form, and our team will be able to complete the return request immediately.

Please note that the amount paid by credit card will be refunded to the same card that was used for the payment process, it may take up to 14 days for the refund to be completed.


Product return process:

  1. Contact us by calling 966 533388647
  1. Log in to your personal account on the site / page of order history on the site.


General provisions applicable to product returned

In order to be eligible for a refund, all products (including promotional gift items that are given free of charge with orders) must be returned within 30 days of receiving the order:

The return policy allows you to return any product within 30 days, with certain conditions being met, which is not to open the product or use it and to be in a resale condition and in its original packaging with labels attached. Some products may not be returned, for example, flower vases that have been coordinated, clothing items are non-returnable. However, you can return non-returned products if you received the wrong product or if you received damaged products. You can request product returns online and our delivery team will collect the products from you. Please make sure to complete and attach the returns form attached to your request to avoid delays in the return process. Your request for return and a refund will be processed within 5-7 days of the approval of the return request. If you do not have an account on the papillon website, you will need to register and create an account in order to be able to complete the return request online. Please note that the amount paid by credit card will be refunded to the same card that was used for the payment process, it may take up to 14 days for the refund to be completed.


Replacement policy

This policy allows you to replace any product within 30 days with the fulfillment of some conditions, which is its use, and it must be in a resale condition and in its original packaging with the labels attached. Some products may not be replaceable, for example household oil burners, coordinated flower vases, are non-replaceable items. For direct in-store purchases, you can return to the store with the purchased products in addition to the proof of purchase invoice, and our team will complete the replacement process immediately.

In case that your replacement order is canceled due to stock issues or cancellation by you, a gift card will be issued and sent to your account email address that can be used online or in the store.



Manufacturing defects

In addition to the 30-day return policy, some products may have a manufacturer's warranty against manufacturing defects. Please write to us if you believe that the product you have purchased through our website has a manufacturing defect.



You can return the product by requesting to return a product from "My Account"

You can go to “My Account - Requests and Returns, Request a Return, Select the Product and Reason for Return, and we will contact you, except for non-returnable products, contact: e.shop@nmr.com.sa


Product return process:

In order to be eligible for a refund, all products (including promotional gift products that are given free of charge with orders) must be returned to us within 30 days of receiving the order without change, unused and completely intact, and in a condition that can be resold (or Status received on it from us or our agents). Fresheners must be intact without any damage, whether in the outer or inner package or otherwise, and in its original packaging / box, with all brand and product labels / price tags / care instructions included. When provided - should be returned as well. Please take care to preserve the condition of the packaging of any product, for example, the insecurity of a home freshener box may prevent its resale, which means that we will not be able to return the full amount paid to you. Our agents may ask you to preview the desired product to return at the place of receipt, but this initial inspection is a guarantee of your entitlement to the full amount paid. Cosmetics: In case of returning cosmetics, skin care, make-up and hair care, they must be unused, unopened and in their original package, otherwise the return will not be accepted. Please note that perfumes, nail polish and sprays of all kinds cannot be returned. We are sorry, but we cannot accept returns for the following product categories: Products not displayed on the site and products offered on other sites of the Nimr Retail Group, including site sales that were ordered from outside the United Arab Emirates. Only gift items can be exchanged. The aforementioned applies without prejudice to any rights you may have when returning damaged products. Please note that for reasons related to the applicable regulations, and in order to receive the balance in the account on the site, visiting customers will need to create an account on the site and register their data with us. We reserve the right to pursue returns and reject orders from customers who have high levels of product return frequency.